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This too shall pass The insurance industry went into the COVID-19 lockdown with no holds barred. Within days almost everyone was working from home and it was business as usual, from a delivery …
Continue Reading about In my view – November 2020 Editor’s note →
By: Katya Stead, Independent Financial Journalist Momentum Life moves to cut complaints by 50 percent Call centres have been a fixture in Insurers’ client interaction, regulatory compliance, …
Continue Reading about Halving negative call centre client experiences: a case study →
By: Faizal Bhana, Director – Middle East, Africa and India, Jersey Finance. The warm response to Kenya’s first green bond earlier in the year was a breath of fresh air in a market that has …
Continue Reading about Why Kenya is ready for sustainable finance →
South African life insurers paid 99% of all claims against fully underwritten individual life policies in 2019 to a value of R16.7 billion. The 2019 annual death claim benefit statistics for fully …
Continue Reading about Beneficiaries of fully underwritten life policies receive R16.7 billion →
By: PWC Africa Accelerated digitisation and real productivity gains required to survive restructuring waveLow interest rates redefine product and portfolio mixesCapital constraints in …
Continue Reading about Financial institutions are set for a once in a generation change →
By: Nishkar Ballasur, Senior Manager - Risk Management (Corporate & Investment Banking): Nedbank | IRMSA Risk Chat Contributor Over the recent period, there has been much conversation …
Continue Reading about The Digital Risk Manager of The Future →
