Dewald van den Berg, PwC Insurance Technical Partner In 2020, SA’s major life insurers were negatively impacted by an unprecedented financial and operating environment arising from the COVID-19 …
Beyond tangible property
Kobus van Niekerk, Senior Underwriter at Consort Technical Underwriting Managers Most short-term insurance products insure tangible property. In some cases it may also cover liabilities, and to a …
Construction and Engineering Insurance Market – Survive and Demand
Chris Charlton - Consort The South African construction market has been under pressure since 2009, having peaked in 2009 in the run up to the 2010 World Cup, the sector, as a whole, has been in …
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Balancing and optimising ecosystems
Part two of a fascinating discussion with Andre’ Symes, Co-CEO, Genasys Andre Symes, CO-Ceo, Genasys When starting to explore insurance industry ecosystems, it is firstly important to realise …
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Broker technology: Providing the competitive edge
By: Rudi Bedeker and Jason Judge, Joint MD’s, Concourse IT Rudi BedekerJason Judge COVER: I have noticed that in the past brokers have simply seen technology as replacing paper when actually it …
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Artificial intelligence bolsters call centre performance to reduce regulatory complaints
Lisette Lombard, Independent Financial Journalist Momentum reduced regulatory complaints by 22% in the last year by addressing negative client call centre experiences. Momentum Life, which …