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Every participant in the insurance industry is evaluating digitisation as an essential part of their long term strategy. I spent some time with Wayne Toms, CEO of Ghostdraft South Africa, to explore …
Continue Reading about The road to a digitally enabled insurance industry →
By: Wimpie van Der Merwe (CEO, Global Choices) Companies often struggle across digital channels because they are not sufficiently informed of the real needs and preferences of customers across …
Continue Reading about Interactions and experiences are key in shaping customer impressions →
Ryan Falkenberg, Co-CEO, CLEVVA Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they …
Continue Reading about 5 things virtual agents do that standard chatbots can’t →
Frik van der Westhuizen, Marketing Director, LoyaltyPlus With global revenues from artificial intelligence (AI) software expected to top $62 billion by the end of this year, …
Anna Branquinho, Product marketing associate at Trinity IoT Global spending on Internet of Things (IoT) technology is expected to top $1.1 trillion by 2023. Despite the complexities …
Continue Reading about Understanding what an IoT platform is →
By: Ellipsys Technology Prefer to listen to this? Play the podcast below. Working remotely and even working from home is not a concept introduced by the COVID-19 …
