Lerato Mosiah, CEO of the Health Funders Association (HFA) Members of Health Squared Medical Scheme face an uncertain future after it came to light that their scheme’s reserve levels had …
Healthcare in SA is not affordable and inclusive enough
An urgent shift is needed NetcarePlus GapCare offers unrivalled healthcare options NetcarePlus GapCare from Netcare acts like a shock absorber for costs not covered by medical aid and unexpected …
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The road to a digitally enabled insurance industry
Every participant in the insurance industry is evaluating digitisation as an essential part of their long term strategy. I spent some time with Wayne Toms, CEO of Ghostdraft South Africa, to explore …
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Interactions and experiences are key in shaping customer impressions
By: Wimpie van Der Merwe (CEO, Global Choices) Companies often struggle across digital channels because they are not sufficiently informed of the real needs and preferences of customers across …
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5 things virtual agents do that standard chatbots can’t
Ryan Falkenberg, Co-CEO, CLEVVA Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they …
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Driving marketing with AI
Frik van der Westhuizen, Marketing Director, LoyaltyPlus With global revenues from artificial intelligence (AI) software expected to top $62 billion by the end of this year, …